Appo

Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our personal assistant services in Georgia. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

Name and contact information (email, phone number)
Account credentials (username, password)
Payment information (processed securely through Bank of Georgia)
Service requests and communication history
Location information (when relevant to services)
Document copies (when required for assistance)

Usage Information

Device information and browser type
IP address and location data
Website usage patterns and preferences
Service interaction logs

2. How We Use Your Information

We use your personal information for the following purposes:

Providing and improving our personal assistant services
Processing payments and managing your account
Communicating with you about your requests and our services
Ensuring service quality and customer satisfaction
Complying with legal obligations
Preventing fraud and ensuring security
Analyzing usage patterns to improve our website and services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers necessary to complete your requests (hotels, transport, etc.)
With payment processors (Bank of Georgia) for secure transactions
With government authorities when required by law
With your explicit consent
To protect our rights or the safety of our staff and customers

4. Data Security

We implement appropriate security measures to protect your personal information:

SSL encryption for data transmission
Secure servers and databases
Access controls and staff training
Regular security audits and updates
Secure payment processing through authorized providers

5. Data Retention

We retain your personal information only as long as necessary to:

Provide ongoing services
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required by law

Generally, we retain account information for 7 years after account closure, and service records for 3 years after service completion.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data (subject to legal requirements)
Portability: Receive your data in a structured format
Objection: Object to certain types of processing
Restriction: Request limitation of processing

To exercise these rights, please contact us through your account dashboard or our support channels.

7. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze website usage and performance
Provide personalized experiences
Ensure website security

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our website and services may integrate with third-party services:

Payment processing (Bank of Georgia)
Communication platforms (Telegram)
Analytics services

These services have their own privacy policies, and we encourage you to review them.

9. International Transfers

Your personal information is primarily processed and stored in Georgia. If we need to transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or account notifications. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Through your account dashboard
Via our Telegram support
Through our website contact form